Spot Me Finance Pty Ltd (“SMF” - ABN 18 162 037 916) is a licensed credit provider (Australian Credit Licence Number 450321) offering short-term, small amount loans.
This Credit Guide (“Guide”) gives you important information about our dispute resolution procedures and our responsible lending obligations as a credit provider under the National Consumer Credit Protection Act 2009 (Cth).
In this Guide the words “we”, “our” and “us” refers to SMF.
SMF is a responsible lender. We are not permitted (by law) to enter into a credit contract or increase the credit limit of an existing credit contract if the contract or increase would be unsuitable for you.
A credit contract or limit increase will be unsuitable for you if it is likely that you will be unable to comply with your financial obligations under the contract or could only do so with substantial hardship, or if it does not meet your requirements or objectives.
This means that before we enter into a contract or increase its limit we must make an assessment that:
To help us to make this assessment we must:
Making reasonable enquires about your financial situation and taking reasonable steps to verify your financial situation requires us to review your bank statements covering account transactions for the period of 90 days prior to the time we make our assessment. We need you to provide us with complete and accurate information so that we can assess whether the credit contract or credit limit increase is suitable for you.
You can ask us for a written copy of our assessment (which will include a summary of the inquiries we made and the factual information we relied on) before entering into the credit contract or increasing the credit limit. You can also ask us for a copy of our assessment at any time within 7 years after the date the credit contract is made or the credit limit is increased. However, we’re not required to provide you with a copy of our assessment when your application for a credit contract or credit limit increase is declined.
We will provide with a copy of our assessment within 7 business days if your request is made within 2 years. Otherwise we will provide with a copy of our assessment within 21 business days. We will not charge you a fee for providing a copy of our assessment.
If you are not happy with our services, we encourage you to contact us first to make your complaint by:
Email : email@example.com
Website : go to our website and click on Complaints.
Other : refer to other contact avenues in the Contacting Us section of this Guide.
We ask you to make complaint to us in writing. We will acknowledge receipt of your complaint.
Once we are aware of your complaint our staff will take the appropriate steps to address your concerns straight away. If the staff member is not able to resolve this with you immediately the matter will be further investigated and all reasonable steps will be taken to resolve the matter with you or your authorised representative. If however, you are not satisfied with the outcome of your complaint, you may contact our independent external dispute resolution scheme, the Credit and Investments Ombudsman (contact details below):
The Credit and Investments Ombudsman provides you with an independent dispute resolution mechanism that is free of charge to you, to resolve your complaint. The website of the Australian Securities and Investments Commission (ASIC) also provides information on complaining about companies and people and a description of the types of complaints handled by ASIC.